Terms & Conditions

Terms and Conditions

The Following Terms and Conditions are applicable every time you access our website

and/or access content from our website also when placing orders on our website or affiliated website including but not limited to bidorbuy.co.za it is also valid for in-store purchases

1.0 Privacy

1.1 We do collect the information given at the time of submission of online contact form or order.

This information is not disclosed to any third party and is collected by Purple Moss 1444cc t/a Bathroom Boyz.

1.2 We aim to offer a top quality service at the best price possible,

To do this we need to reserve the right to change the above policies at any time.

1.3 All information is collected lawfully and in accordance with the

Electronic Communication Act 2005.

1.4 If you wish to opt out of any postal or electronic marketing please email your details to

 info@bathroomboyz.co.za with “unsubscribe” as the subject.

1.5 If you have any questions about information privacy on our website and affiliated sites please

contact info@bathroomboyz.co.za.

2.0 VAT – Purple Moss 1444cc t/a Bathroom Boyz does charge VAT

2.1 Our VAT registration number is 4890267844 .

2.2 Price might reflect as excl. VAT please check with consultant.

3.0 Security

3.2 If you have any questions about security on our website and affiliated websites please contact

info@bathroomboyz.co.za.

3.3 We will take all reasonable precautions to keep the details of your order and payment secure,

but, unless we are negligent, we cannot be held liable for any losses caused as a result of

unauthorised access to information provided by you.

4.0 Ordering Goods and Cancellations

4.1 All orders placed through our website or affiliated websites will be subject

to our acceptance of the order.

We reserve the right to decline any order for any reason.

4.2 When you submit an order to us on our website or affiliated websites, you will receive an email

to confirm that we are processing your order and an estimate time for delivery will be provided.

You should check the email for accuracy and let us know immediately if there are any errors.

This email will not constitute acceptance of the order by us.

Your order will be accepted by us (and a contract will then be formed between us) when we

dispatch the goods to you or payment has been accepted and confirmed by us.

Title to the goods will pass to you on delivery.

4.3 Where you have redeemed a promotional code or any other offer against your order,

acceptance of this order is subject to our verifying that the Code has been issued

to you personally, that you comply with all the terms of the offer and qualify for the Code.

In the event that the Code has not been issued to you for your personal use

or you do not qualify for the offer, the price of the order will be adjusted

notwithstanding any email or other confirmation that you receive.

4.4 If you wish to cancel your order you must notify Purple Moss 1444cc t/a Bathroom Boyz

via email within the stated 7 day period, cancellations after 7 days will not be accepted.

Upon notifying Purple Moss 1444cc t/a Bathroom Boyz of your cancellation we will confirm receiving the

notice by email.

You must return the goods to Purple Moss 1444cc t/a Bathroom Boyz in the same condition as we delivered to you.

If you do not return the goods in the same condition and completeness,

Purple Moss 1444cc t/a Bathroom Boyz at its sole discretion can either reject the cancellation or levy a charge

against you.

Please note a handling fee will apply on all goods not returned in the same state

as when they were dispatched to you by Purple Moss 1444cc t/a Bathroom Boyz.

4.5 The goods remain your property and responsibility if fully paid for,

until such time as Purple Moss 1444cc t/a Bathroom Boyz signs acceptance of the return delivery of the goods.

We strongly advise you to use a secure signed for service, for example RTT Couriers,

the cost of returning the goods is your responsibility unless stated otherwise.

5.0 Processing your orders and payment

5.1 Whilst it is our intention to keep our website and affiliated websites up to date

and error free and with the latest prices, product description or pricing errors may occur.

If we discover such an error after you have submitted an order to us, we will contact you

prior to accepting your order with the correct details.

You may then either cancel your order or re-confirm it based on the correct information.

If we are unable to contact you, we will treat your order as cancelled.

5.2 Delivery charges are clearly stated on every item and will be charged per item.

5.3 We do not accept cash or credit card for purchases on affiliated sites including but not

limited to bidorbuy.co.za.

6.0 Delivery

6.1 Whilst we make every effort to deliver goods on the day we specify,

we cannot guarantee delivery on that day or accept liability for deliveries made outside

this timescale to a reasonable timescale unless otherwise stated.

We cannot accept liability for out of pocket expenses or other costs incurred due to

failed or delayed deliveries.

6.2 All items are subject to stock availability and are not always on hand as might

be stated by our website and affiliated websites.

6.3 When we deliver your items to you, You will be asked to sign for the goods

to acknowledge that you have received them in good order.

6.4 Where an incorrect address has been given to Purple Moss 1444cc t/a Bathroom Boyz with the order

we reserve the right to charge for any extra carriage costs incurred.

6.5 Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery

claims will not be accepted after this time.

Please sign the consignment document “UNCHECKED”,

as we cannot otherwise accept any claims for damage in transit.

7.0 Returns

7.1 Any faults that occur within the first 7 days after the goods arrive

must be reported to Purple Moss 1444cc t/a Bathroom Boyz within this time frame to be eligible

for refund/replacement.

Goods with faults reported outside the first 7 days after the goods arrive should be

returned to Purple Moss 1444cc t/a Bathroom Boyz for repair,if not installed.

If installation has been done Bathroom Boyz and/or suppliers and/or manufatures

will send out staff to acess the fault.

No claims can be made if products were installed without

prior inspection by client and/or plumber.

Please note that packaging must be in the same condition as when received to be

eligible for a refund, and all goods will be tested if reported faulty upon their return

either by Purple Moss 1444cc t/a Bathroom Boyz staff or the manufacturer where appropriate.

7.2 Please note some products from Purple Moss 1444cc t/a Bathroom Boyz have been imported.

The authorized South African distributor of these products is under no obligation

to honour the manufacturer’s guarantees/warranties or to provide after-sales service.

Products are serviced locally in South Africa and goods must either be taken

in to the manufacturer directly or returned to Purple Moss 1444cc t/a Bathroom Boyz.

Products that are installed must remain that way as Purple Moss 1444cc t/a Bathroom Boyz and /or

suppliers would need to confirm that the product were installed correctly.

All imported products are sourced through local suppliers operations.

Purple Moss 1444cc t/a Bathroom Boyz will assist the customer in returning the goods to these suppliers where

the warranty is valid but this will be at the customers/suppliers expense.

7.3 All products are to be returned to Purple Moss 1444cc t/a Bathroom Boyz and/or

manufacturer where applicable in the case where item has not yet been installed.

7.4 Please contact info@bathroomboyz.co.zafor any warranty queries.

8.0 Pricing

8.1 Whilst we endeavour to ensure the prices on our website and affiliated are

as accurate as possible, we reserve the right to change a price in exceptional circumstances.

If a price is corrected due to exceptional circumstances, customers will be informed of the

change before payment is processed and offered the opportunity to cancel the order.

8.2 Prices on orders for out-of-stock or pre-release items are valid for 14 working days

after the order is placed.

If the price changes when the stock becomes available customers will be informed of the change

before payment is processed and offered the opportunity to cancel the order.

9.0 Installation of products

9.1 Installation of products must be carried by a suitably qualified

professional plumber or builder.

Purple Moss 1444cc t/a Bathroom Boyz cannot be held responsible for any costs

subsequent removal of products.

Products must be fully inspected before installation is done.

Products must be installed to South African standards and regulations.

no claims will be accessed by Purple Moss 1444cc t/a Bathroom Boyz or suppliers and manufactures

if this was not applied Purple Moss 1444cc t/a Bathroom Boyz or suppliers and  manufactures cannot be held

responsible for any costs associated with the installation or subsequent removal of products.

10.0 General

10.1 The use of our site, affiliated websites and any contracts formed

are governed by South African Law.

10.2 We shall not be responsible to you whether in contract,

tort (including negligence) or otherwise for incidental, special, indirect or consequential

loss or damage, any loss of profit (direct or indirect), loss of sales,

loss of goodwill or reputation,

loss of business, third party claims, pure economic loss arising out of or in connection

of the performance or non-performance of our obligations under these terms and conditions

including such damage as may be reasonably foreseeable at the date you order the goods.

10.3 Nothing in these terms and conditions shall exclude or restrict our

liability for death or personal injury caused by our negligence.

10.4 Our liability for any claim for loss or damage shall be limited to the

sum paid by you for the goods.

10.5 A person who is not a party to these terms and conditions shall have no right

to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

10.6 If any provision of these terms and conditions is found to be invalid or

unenforceable by a court the invalidity or unenforceability of such provision shall not affect

the other provisions of these terms and conditions.

10.7 We may assign or transfer any of our rights or sub contract any of our

obligations under these terms and conditions to any third party.

10.8 You may not assign or transfer any of your rights or sub contract any of your

obligations under these terms and conditions except with our specific permission in writing.

10.9 We reserve the right to change these terms and conditions from time to time and

any such changes will be communicated on our website and affiliated websites.

10.10 There are from time to time links on our website to third party websites

which we believe may be of interest to you.

We do not have any control over the content of these websites nor can we be liable in

respect of anything contained on these websites.

10.11 These terms and conditions govern the entire trading relationship between

you and ourselves and will remain in force for the duration of our trading relationship.

10.12 All intellectual property rights (including use of trade marks) shall be solely owned by us

or respective owners of those rights.

You are permitted only to use material on this website as expressly authorized by us

or the owners of those rights.

10.13 Any unauthorized use of material on this site is strictly prohibited.

10.14 These Terms and Conditions supersede all previous Terms and Conditions,

representations, undertakings and agreements (updated August 2014).

11.0 E&OE

11.1 Errors and omissions must be excepted.

12.0 No effect to statutory rights

12.1 The above policies are part of our commitment to high quality service.

They do not affect your statutory rights as a consumer.